Together, the companies will highlight how Zenarate's AI Coach has become an integral part of ERC employee experience and retention during the webinar, "Develop Top Performing Agents Through AI Conversation Simulation." ERC leverages AI Conversation Simulation to develop top-performing customer-facing teams right out of training and continues to close underperforming tenured agent skill gaps. With Zenarate AI Coach, ERC's customer-facing teams are able to master real scenarios they encounter with customers by applying best practices. Trainers can also easily track individual and team proficiency. "This partnership allowed ERC to expedite the time and resource-intensive process of onboarding new agents and upskilling tenured agents, leading to significant improvements in performance with AI Conversation Simulation," said Brian Tuite, CEO of Zenarate.